Everybody has heard someone make a passive aggressive remark about these AI robots taking our jobs -and there may be some truth to that. Although not precisely robots, AI Chatbots are smart programs that are able to hold a conversation with a person.
There are a bunch of potential applications for these chatbots in society. From a marketing standpoint, they are ideal customer service representatives. Although holding complex or personal conversations takes a more complicated AI Chatbot, basic question and answer formats are easy.
While they may not be able to answer quite as in-depth as a real person, the many benefits of using AI Chatbots does more than compensate. They can have preprogrammed answers to offer swift and immediate service while reducing human error. There is also the fact that AI Chatbots are just bots -no sick days, no vacations, and no sleep! They are rather cost-effective.
91% of top companies use AI Chatbots. Allstate, Marriott International, and Capital One are among the companies that use these systems. While many of these companies only partly use these services for quick responses or busy hours, it is only a matter of time before AI Chatbots replace human customer service representative completely.